FAQs

How do I search for library items online?

You can search for books, DVDs, audiobooks, video games, and more using the online library catalogue, called TRACpac.  

How do I view my account online?

Visit the library catalogue at tracpac.ab.ca and login using the barcode number from your library card and your PIN. 

How do I renew my library items?

Items may be renewed up to two times, as long as there are no holds on the items. Items may be renewed in person, by phone, or online.

How do I place a hold?

Holds may be placed in person, by phone, or online.

How do I access eBooks, eAudiobooks, eMagazines, and other digital content?

Please view our eResources page to access digital content.

Where do I return my items?

During regular opening hours, you are welcome to place your items on the returns counter. For after  hours returns, please use the book drop located on the ramp to the main entrance of Elevation Place.

What happens if I return library items past the due date?

Overdue fines are charged at 10¢ per item per day, up to a maximun of $10.00. Once an account has reached $10.00 in fines you will lose access to your account until your fines are paid. 

I forgot my PIN/PASSWORD, what do I do?

Your PIN/Password is the last 4 digits of your phone number, unless you have changed it. If you are unsure of your PIN/Password, click the I forgot my password link in TRACpac, or give us a call.

What do I do if lose or damage a library book?

Please contact us right away to prevent any unnecessary charges being applied to your account. If you damage a book, please do not attempt to fix it yourself. If it is fixable, our specially trained staff will take care of it.  Items that are beyond repair may be charged to the borrower's account.