Curbside Requests and Pickups

Contactless Curbside Pickup will run 6 days a week by appointment only.

Book an Appointment

Curbside Guide:

If you already received notification that you have items on hold, skip to step three to book the curbside pickup appointment.

1. Place your holds.

  • Click here to go the TRACpac catalogue and login to your account. 
  • Alternately, you can email or call us for assistance at 403-678-2468 Monday through Saturday between 9:00 am and 4:00 pm.

2. Wait for notification that your items are ready.

  • You will receive notification by email, text, or phone (as per your Library account) that your hold requests are available for pickup. After you receive your notification, you must book an appointment to pick up your library material (see below).
  • We are experiencing longer than normal delivery times, so your requests may take awhile to arrive. Please be patient.

3. Go online & schedule a pickup appointment (please wait until you have received notification that your holds are ready).

  • Visit the Canmore Public Library website and click on the Program & Events tab.
  • Select the date you wish to pickup your material.
  • Complete the registration form (you should receive a confirmation email for your booking).
  • Book a pickup time

4. Pickup your items:

  • Attend the Library during the 2-hour time period on your selected date.
  • Please follow the Library signage, ensure you maintain proper social distancing (2 meters) and have your library card or photo ID ready.
  • Line begins at the base of the ramp. Pickup of bagged items will occur outside the Library’s Program Room door. Watch our video How to curbside pickup here.

5. If you have any questions or concerns please call or email us as we will be unable to assist you at the curb. 

Hint: To search for items that are currently available to borrow from the Canmore Public Library:

  • Click the following:
    • Search bar
    • Keyword
    • More Search Options and select ‘Canmore Public Library’
    • Set Search Options
  • Once you have located an item in the catalogue, click on the ‘Where is it?’ tab which is displayed on the right-hand side of the item; a pop-up window will appear showing the status of the item. If the item is listed as being ‘in’, it is available to borrow.
  • Click on ‘place request’ and then ‘submit request’ confirming your request has been made.
  • You can continue searching for the next item, manage your hold requests, or log out.
  • Watch our video How to place a request to make sure you are placing a hold on a Canmore item

Don’t have a card? To apply for a membership, click here.

All items returned are quarantined before being checked in and will therefore remain on your account a minimum of 3 days after being deposited in the book drop.

Services are subject to change at any time. Please check our website regularly for the latest updates.

COVID-19 Disclaimer:
The Canmore Public Library can not guarantee the sanitization of library items. Please handle them with caution & take the necessary precautions to minimize your risk.

  • The COVID-19 virus can survive up to 24 hours on cardboard and up to 2-3 days on plastic and stainless steel. All items are quarantined for at least 3 days upon return. However, as books cannot be effectively cleaned and disinfected, it may be wise to store books for a minimum of 24 hours before use.
  • Patrons are advised to wash hands before and after handling library books and other items, avoid touching their face while reading and to avoid sneezing or coughing onto the page while reading.
  • Patrons who are immune compromised or in a high-risk category for COVID-19 infection are advised not to use or take out items from the library.
  • Please see further information regarding our sanitization protocols here.